Terms and Conditions of Sale

Transaction fee

A transaction fee of £3 will be applied on all ticket transactions purchased by credit/debit card, cheque, postal order and gift voucher. This is a per transaction fee, not a per ticket fee, which will be applied at the end of the purchase.

This transaction fee will replace any other previous fees and will also include delivery of your tickets by second class post. No fee will be charged to group bookings and there will be no charge on car park tickets purchased individually. No fee will be applied to ticket purchases paid by cash at our Box Office counters up to 24 hours before to a performance.

De Montfort Hall reserves the right to revise the per-transaction service charge on select performances and events.

Full Terms and Conditions of Sale 

All Tickets are sold subject to availability and subject to these Terms and Conditions. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.

Upon purchase, please check accuracy of Ticket information as mistakes cannot always be rectified after purchase.

Removing any part of, altering or defacing the Ticket may invalidate a ticket holder's ticket.

Tickets are sold subject to the Promoter’s and the Management’s right to make any necessary change in the performance or event owing to unforeseen or unavoidable circumstances.

The Management will not be responsible for any ticket that is lost, stolen or destroyed. Duplicates may be issued at the Management’s discretion. In the event of duplicate tickets being issued, a £3 transaction fee will apply.

The Management reserves the right to refuse admission and/or delay entry of latecomers until a suitable break in the performance.

Only customers holding a valid Ticket will be admitted into a performance or event. Babes in arms (children under 2 years of age) will only be admitted into a performance or event at the discretion of the promoter or the management based on the type of performance or event; and may be required to have a valid ticket.

The Management reserves the right to allow audience members to stand in seated areas of the auditorium.

Tickets may not be exchanged, money refunded and are not transferable.

Only tickets which are purchased from the Venue or official ticket agents will entitle you to enter the performance or event. Any forgeries or unauthorised tickets will be confiscated from you; you will not be permitted entry to the performance or event and you may face questioning from the police.

Tickets remain the property of the Management and subject to these Terms and Conditions. If a ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorized ticket agent, it will become voidable and the ticket holder may be refused entry to, or ejected from, the Venue without refund.

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Management may refuse to admit such ticket holder into the Venue. Any person seeking to use such a void or fraudulent ticket in order to gain or provide entry to a performance or event will be considered to be a trespasser and will be ejected and liable to legal action. Void tickets are non-refundable.

Where a performance is sold out, the Management will endeavour to resell any unwanted tickets at the ticket holder's request. Such tickets will be resold at face value and the original ticket purchaser or holder (as appropriate) will be reimbursed by the original method of payment the face value of the ticket less an administration charge. Please note refunds will not be given on unsold tickets.

It is the responsibility of the ticket holder to ascertain whether a performance or event has been cancelled or re-scheduled and the date and time of any re-scheduled performance or event. Where a performance or event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify you using the details you provided it with at the time of booking. Please note that when an event is either cancelled or postponed, De Montfort Hall retains the transaction fee. These fees are non-refundable and cover various costs that De Montfort Hall has incurred as a result of the transaction.The Management does not guarantee that you will be informed of such cancellation before the date of the performance or event.

It is your responsibility to inform the Management of any change to the contact address, telephone number or email address you provide it with at the time of ticket purchase.

The Management reserves the right to refuse admission in reasonable circumstances including, without limitation, for health and safety, licence restrictions or where a ticket is void.

The Management reserves the right to remove any ticket holder from the Venue, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other audience members' enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury.

Ticket holders must comply with instructions and directions given by the Venue staff.

The unauthorised use of photographic and recording equipment of any kind within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of a performance or event in breach of these conditions shall belong to the Promoter and the ticket holder agrees to assign any and all rights in the recording to the Promoter.

Ticket holders consent to filming and sound recording as members or the audience. The Promoter may use such films and recordings (including any copies) without payment to ticket holders.

Mobile telephones and messaging equipment must be silenced or switched off during the Event.

The Management is entitled to conduct security searches of persons and property to ensure the safety of all patrons at the Venue and confiscate any item which in the opinion of the Management may cause danger or disruption to other members of the audience or the performance or event or is one of the items not permitted in the Venue as listed in these Terms and Conditions.

Ticket holders may only leave and then re-enter the Venue during a performance as required by the Venue's health and safety obligations or at the discretion of the Management. Otherwise there shall be no re-admissions or pass-outs of any kind. Every effort to admit latecomers will be made at a suitable break in the performance or event, but admission cannot always be guaranteed.

Unless otherwise stated, anyone under 16 must be accompanied by an adult, and up to four under 16s can be looked after by one adult. Standing areas are strictly 16+. Please note that some live shows are 18+, so it’s best to double check age restrictions on our website before purchasing tickets. Photographic ID may be requested upon entry. Valid forms of ID are passport, driving license or CitizenCard.

Parents and/or supervisors are responsible for supervising children in their care at all times and supervision of children shall be by not less than 1 adult per 10 children. The Management reserves the right to ask parents/supervisors to remove children if, in their opinion, they are causing a disturbance.

The following are not permitted within the Venue: smoking (including electronic cigarettes); laser pens; animals (except guide dogs); ticket holders' own food and drink; bottles, cans or glass containers; any item which may be interpreted as a potential weapon (including sharp or pointed objects such as knives); and illegal substances. Alcohol may only be consumed in public bars and other authorised areas.

It is against the law to smoke on these premises. Our policy does not permit electronic cigarettes to be used within the venue but can be used within the designated external smoking areas. Smoking within the venue will lead to ejection without a refund.

The obstruction of gangways, aisles, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which ticket holders do not hold a Ticket is strictly forbidden.

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the performance or event. For health and safety reasons, the Management reserves the right to restrict access to parts of the Venue.

If ticket holders have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the performance or event, prior notice should be provided when ordering the tickets.

Ticket holders are advised that official merchandise is usually only available inside the Venue. The Management does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue.

Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Except to the extent that the Management is required or permitted by law, personal information provided by you to the Management will be used for all purposes reasonably connected with the operations of the Venue including (but not limited to): supplying you with the goods that you request and transferring or disclosing the information provided to the Management's professional advisors and such other parties as it considers necessary in the administration of its business . The Management will not use or disclose your personal information to any other party or for any other reason other than as set out in these Terms and Conditions without your prior consent. If you have any queries about this, please write to the Management.

The Management shall not be liable for any loss, damage, cost, or expense, except in respect of death or personal injury resulting from any act or omission on the part of the Management.

Any ticket offers are not available retrospectively.

Neither the Management nor the Promoter will be responsible for any loss, theft or damage of ticket holders' personal belongings, other than caused as a result of the negligence or other breach of statutory duty of the Management or the Promoter. Any such liability shall be limited to the reasonable cost of either replacing or repairing such property (subject to fair wear and tear). Please ensure that no bags or other items of personal property are left unattended anywhere in the Venue.

For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

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